SHIPPING & RETURNS POLICY



BALLOON BOUQUET SHIPPING / DELIVERY INFORMATION



I NEED MY BALLOONS ASAP! HOW QUICKLY WILL MY ORDER BE SHIPPED?

We want to get the party started right away! We process all orders within 24hrs or the next business day.

Please contact us at info.balloonmonster@gmail.com if you are worried about shipping times. 


SAME DAY DELIVERIES

MUST BE CALLED IN TO 323-641-7567 to check for availability. Please DO NOT place a Same Day Order online.


I FORGOT SOMETHING! CAN I CHANGE, CANCEL, OR ADD TO MY ORDER?

Email us at info.balloonmonster@gmail.com and we'll see what we can do!

If you order has not shipped we should be able to make these alterations, but be quick! because usually cannot make alterations to an order after it is placed.


SUBSTITUTIONS
We reserve the right to substitute for balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.


WRONG ADDRESS
If we are given an incorrect address, there will be a re-delivery charge. Please contact us right away to update your address information.




RETURN POLICY



FOR BALLOON BOUQUETS

We will be happy to replace any product deemed to be defective. Under certain circumstances, we may deem it appropriate to make a full or partial refund.


FOR BALLOONS WE USE IN OUR DECORATING SERVICES
We will not leave your event until we are satisfied that you and your guests will enjoy our balloon design.


NOT 100% SATISFIED WITH THE PURCHASE?

No problem! We want you to love your stuff! Unopened items that have not been damaged or used can be returned within 14 days from the date of purchase.

In order to complete your return, please contact a customer service representative at info.balloonmonster@gmail.com. We will respond to within 1 business day.


Please include in the email:

Your name

Order date / time

Items you wish to return, and The reason for the return



We do not offer refunds on balloons. Balloons are Balloons therefore in nature they are fragile. We use the highest quality latex balloon available, however please use great care when inflating.

If you are concerned please order extra balloons for your event if you are concerned about popping. We do not offer refunds on balloons. 


RECEIVED AN INCORRECT OR DAMAGED ITEM?

Balloon Monster can help!

Incorrect or damaged orders must be reported within three days from the date the package was received. Email us at info.balloonmonster@gmail.com with the details of your order, and we will do our best to figure it out! For a damaged item, please include a photo of the damage to speed up the claims process.



If you have additional shipping & delivery and return policy questions or need answers on how long your order will take to arrive,

please call us 323-641-7567 and/or e-mail us at info.balloonmonster@gmail.com.